Returns & Warranty Policy
Last updated: May 2026
At Padeltennis.vip, we aim to provide high-quality products and reliable customer support. Please review the following return and warranty terms carefully before making a purchase.
1. Return Eligibility
Customers may request a return within 15 days after receiving the product.
To be eligible for a return, items must:
- Be unused or not significantly used
- Remain in resellable condition
- Include original packaging, accessories, tags, and documentation
- Not show signs of intentional damage, misuse, or excessive wear
We reserve the right to reject returns that do not meet these conditions.
2. Customer-Initiated Returns
If the return is requested for personal reasons, including but not limited to change of mind, ordering mistakes, sizing preferences, accidental purchases, or other non-quality-related reasons, the customer is responsible for:
- Return shipping costs
- Proper packaging of the returned item
- Shipping the product to our designated fulfillment or processing center
For customer-initiated returns, original shipping fees, handling fees, and related delivery costs are non-refundable. Return shipping costs are also the responsibility of the customer.
The refunded amount may be reduced to reflect the original shipping, fulfillment, handling, or logistics costs incurred during the initial delivery process.
3. Damaged or Defective Products
If a product arrives damaged, defective, or has a verified quality issue, customers may contact us for assistance.
For verified quality-related issues, we may provide:
- Full refund
- Replacement product
- Other reasonable solutions at our discretion
In such cases, customers will not be required to pay return shipping, processing fees, or additional logistics costs.
We may request photos, videos, or additional information to verify the issue before approving the claim.
4. Limited Warranty
Selected products purchased from Padeltennis.vip include a limited warranty coverage period of up to 6 months from the date of delivery.
The limited warranty applies only to verified non-human-caused manufacturing defects or material issues under normal use conditions.
Under the limited warranty policy, customers are responsible only for the one-way shipping cost required to send the product to our designated processing center.
5. Warranty Exclusions
Sports equipment and related products are subject to regular wear, impact, and performance-related stress during use. The following situations are not covered under the limited warranty:
- Intentional damage or misuse
- Improper storage or maintenance
- Accidents or external impacts
- Normal wear and tear
- Surface scratches, cosmetic wear, or grip deterioration
- Natural aging or material degradation from regular use
- Damage caused by unauthorized modifications or repairs
Padeltennis.vip reserves the right to determine whether a warranty claim qualifies for coverage.
6. Paid Repair or Extended Service
For issues not covered under warranty, we may offer paid repair or replacement services when available.
In such cases, customers are responsible for:
- Round-trip shipping costs
- Repair or replacement service fees
- Any applicable customs duties or import charges
Repair availability may vary depending on product type, condition, and parts availability.
7. Return and Warranty Process
Before returning any product, customers must contact us for return authorization and shipping instructions.
Unauthorized returns may not be accepted or processed.
Please include relevant order information, photos, videos, or descriptions when submitting a return or warranty request.
8. Contact Us
If you have questions regarding returns, refunds, repairs, or warranty coverage, please contact us through the contact page on Padeltennis.vip.